Welcome to FlexiloadBD. These Terms & Conditions govern your access to and use of our website, application, mobile recharge, data packages, bill payment, financial transaction facilities, and other digital services.
By registering an account or using any FlexiloadBD service, you agree to comply with these Terms & Conditions.
Users must provide accurate, complete, and valid information during registration and while using our services.
Users are responsible for maintaining the confidentiality and security of their FlexiloadBD account, password, and PIN.
Users must not share their account credentials with unauthorized persons.
Any suspicious or unauthorized activity should be reported to FlexiloadBD Support as soon as possible.
FlexiloadBD may request identity or account verification when necessary for security, compliance, or service purposes.
FlexiloadBD provides digital services including mobile recharge, data packages, bill payments, financial transaction-related services, and other online services.
Users must use our services only for lawful purposes.
Any attempt to misuse, manipulate, disrupt, exploit, or gain unauthorized access to our system is strictly prohibited.
FlexiloadBD reserves the right to temporarily restrict or suspend an account where suspicious, fraudulent, abusive, or unauthorized activity is detected, subject to verification.
Before confirming a transaction, users are responsible for checking all information carefully, including:
Mobile number
Account number
Operator or service provider
Bill or reference number
Package details
Transaction amount
Other required transaction information
FlexiloadBD will process transactions based on the information submitted by the user.
Once a recharge, payment, package purchase, bill payment, or other digital transaction has been successfully processed and delivered, it will generally be considered final.
A successfully completed digital transaction normally cannot be cancelled, reversed, returned, or refunded.
If an amount is deducted from a user's FlexiloadBD balance but the requested service is not successfully delivered, the transaction will be reviewed and verified.
If the transaction is confirmed as failed and the service has not been delivered, the applicable amount will be refunded or credited back to the user's FlexiloadBD account balance.
A transaction may remain pending while confirmation is being received from an operator, biller, payment provider, bank, or other third-party service provider.
A pending transaction will normally be reviewed after its final status becomes available.
If the transaction is ultimately confirmed as failed, the applicable amount will be refunded or adjusted.
Resolution time may vary depending on the relevant third-party service provider.
If a transaction or service remains unsuccessful due to verified FlexiloadBD server downtime, system failure, software malfunction, technical error, or another technical issue originating from our side, the affected transaction will be eligible for a 100% refund.
After verification, the full amount deducted for the unsuccessful transaction will be refunded or credited back to the user's FlexiloadBD account balance.
If, due to server downtime, system failure, or another technical issue, the user's FlexiloadBD account cannot be opened, accessed, or credited with the refund, the approved refund amount may be sent to the bKash or Nagad account associated with the user's registered mobile number, subject to verification.
For security purposes, the bKash or Nagad mobile number must match the mobile number registered with the user's FlexiloadBD account. Additional verification may be required before processing the refund.
Users will not be required to bear the transaction amount for a service that remains unsuccessful due to a verified server, system, software, or technical issue originating from our side.
FlexiloadBD will not be responsible for a transaction successfully completed using incorrect information provided by the user.
This may include an incorrect mobile number, account number, operator, bill number, package, amount, or other transaction details.
If a transaction has already been successfully completed based on the information provided by the user, cancellation or refund may not be possible.
If a duplicate transaction occurs due to a verified FlexiloadBD system or technical error, the matter will be investigated.
Where applicable, the duplicate or additionally deducted amount will be refunded or adjusted after verification.
Approved refunds will normally be credited to the user's FlexiloadBD account balance.
Where applicable and technically available, a refund may also be processed through the original payment method.
If a transaction remains unsuccessful due to a verified FlexiloadBD server, system, software, or technical issue, the full transaction amount (100%) will be refunded.
If the user's FlexiloadBD account cannot be opened, accessed, or credited due to a server or technical issue, the approved refund may be sent to the bKash or Nagad account linked to the user's registered mobile number, after successful verification.
Refunds for transactions involving third-party operators or service providers may require confirmation of the final transaction status.
For a failed, incomplete, duplicate, or disputed transaction, users should contact FlexiloadBD Support and may be required to provide:
Transaction ID
Transaction receipt
Registered mobile number
Relevant mobile or account number
Transaction amount
Date and time of transaction
Other information reasonably required for verification
Submitting a refund request does not automatically guarantee a refund. Eligibility will be determined based on the verified transaction status, applicable service-provider rules, and applicable laws or regulations.
A transaction may be cancelled only when processing has not started and cancellation is technically possible.
Once a digital transaction or service has been successfully processed, cancellation is generally not available.
Some FlexiloadBD services depend on mobile operators, banks, payment providers, billers, payment gateways, and other third-party service providers.
Service availability and processing time may therefore depend on those providers.
FlexiloadBD will take reasonable steps to assist users with transaction-related issues where third-party verification is required.
FlexiloadBD may investigate, restrict, suspend, or take other appropriate action regarding an account or transaction where there is reasonable evidence of:
Fraudulent activity
Unauthorized access
Misuse of services
False or misleading information
Attempts to compromise system security
Where required, FlexiloadBD may cooperate with applicable regulatory or law-enforcement authorities.
FlexiloadBD reserves the right to update or modify these Terms & Conditions when necessary. Updated terms will be published through our website, application, or other appropriate service channels.
Continued use of our services after an update constitutes acceptance of the updated Terms & Conditions.
Last Updated: 03 Oct 2026