Privacy Policy

Last updated: 12 Jul 2026

Privacy Policy

Introduction

Welcome to FlexiloadBD. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including mobile recharge, financial transactions, and related features. By using our services, you agree to the practices described in this policy.

Information We Collect

Personal Information

  • Your name, email address, and phone number
  • Business or reseller information (if applicable)
  • Billing details and transaction history
  • Account credentials such as password and PIN

Technical Information

  • IP address and device-related information
  • Browser type, version, and operating system
  • Usage data and activity logs
  • Cookies and similar tracking technologies

How We Use Your Information

Service Operations

  • To provide and maintain our recharge and financial services
  • To process transactions and manage user accounts
  • To send important notifications and service updates
  • To improve system performance and develop new features

Legal & Security Purposes

  • To comply with applicable laws and regulations
  • To detect and prevent fraud or unauthorized activities
  • To ensure system security and reliability

Information Sharing

We Do Not Sell Your Personal Data

  • We do not sell, rent, or trade your personal information
  • Your data is used strictly for service-related purposes
  • We may share data only with your consent or when required by law

When We May Share Information

  • To comply with legal obligations or regulatory authorities
  • To protect our rights, users, and system security
  • With trusted service providers supporting our operations
  • In case of business transfer, merger, or acquisition

Data Security

Security Measures

  • Encryption of sensitive data during transmission and storage
  • Regular security updates and system audits
  • Strict access control and authentication mechanisms
  • Internal training on data protection practices

Monitoring & Incident Response

  • Continuous monitoring of systems and transactions
  • Rapid response to security incidents
  • Regular data backup and recovery procedures

Your Rights

Data Access & Control

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal limitations)
  • Object to certain data processing activities

Additional Rights

  • Data portability
  • Withdrawal of consent
  • Right to be forgotten
  • Right to data rectification

We reserve the right to update this policy at any time without prior notice.

Last Updated: 12 Jul 2026